Refund Policy

At Atmoze, we strive for the highest customer satisfaction and want to ensure that you are happy with your purchase. However, if for any reason you are not satisfied with a product you purchased from us, we are happy to offer you the option to request a refund. Please read this policy carefully before requesting a refund.

Refund Period

You are eligible for a refund within 30 days of the delivery date, as indicated by the tracking information of your order. Unfortunately, we cannot process refunds after this period has expired.

Refund Conditions

You may be eligible for an exchange or return within 30 days of receiving your order. To qualify, the products must meet our return conditions:

• If you exercise your right of withdrawal, the product must be returned with all accessories provided and, if reasonably possible, in its original condition and packaging.
• If the product or packaging is damaged beyond what is necessary to inspect the item, we may deduct the depreciation from the refunded amount.
• To register your return request, send an email to: support@atmoze.com

Exceptions

Please note that some products may not be eligible for a refund due to hygiene reasons or other legal restrictions. This may apply to certain items such as personal care products, food items, or custom-made products. Contact our customer service for more details on specific exceptions.

Refund Process

We will notify you once we have received and inspected your return and inform you whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 5 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@atmoze.com.

Reimbursement

If your refund is approved, the refunded amount will be credited to the original payment method used for the purchase. Processing times may vary depending on your financial institution.

We strive to handle all refund requests as quickly and efficiently as possible, but exact processing times may depend on various factors.

Policy Updates

This refund policy is subject to changes and updates without prior notice. Please review this policy regularly to stay informed about any modifications.

For any questions regarding our refund policy or to request a refund, please contact our customer service at support@atmoze.com.

Last updated on 05-03-2025.