Return & Refund Policy

Atmoze
https://www.atmoze.com
Address: Korhoenderveld 91, 5431HC Cuijk, The Netherlands
Email: support@atmoze.com
Phone: +31680227638
Contact: Our contact page

30-Day Easy Returns

At Atmoze, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer a hassle-free return process.

Return Policy Overview

  • Return Window: You have 30 days from the date you receive your order to return items.

  • Item Condition: Items must be unused, in their original condition, and returned with the original packaging.

  • Easy Returns: Returning items to us is simple, and our customer support team is here to assist you.

Return Costs

  • Defective Products: Free returns. If your product is incorrect, damaged in transit, or defective in any way, we’ll cover the return shipping.

  • Change of Mind: If you ordered the wrong item, it doesn’t fit, or you no longer want it, return shipping costs will be at your expense. These are non-refundable.

How to Return an Item

  1. Contact Us: Email our team at support@atmoze.com with your order number and the reason for the return.

  2. Get Return Instructions: We'll send you a return authorisation and step-by-step return instructions.

  3. Pack the Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

  4. Print the Shipping Label: If applicable, we’ll send you a prepaid label. Print it and attach it to your package.

  5. Send it Back: Drop your parcel off at the nearest shipping location, following the instructions we’ve provided.

Return address: Industrieweg 46 0104, 6541 TW, Nijmegen, Nederland
Please never directly return to this address without sending us an email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.

  • Refund: If approved, your refund will be processed. Refunds will be processed within 14 days of your return request, provided the product has been received in good condition.

Exchanges

Want to swap for a different size, colour, or product? No problem! Just reach out to us — we’ll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some products may not be eligible for return. These items will be clearly marked as non-returnable in the product description.

Need More Help?

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (CET)

We do our best to reply to your email within 1–2 business days.