Privacy policy

Last updated: 24th March, 2025

This Privacy Policy describes how Atmoze (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.atmoze.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page, with the “Last updated” date revised accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, depending on how you interact with our Site. “Personal information” means any data that can identify you directly or indirectly.

Personal Information You Provide to Us

Examples include:

  • Contact details: Name, email address, shipping and billing addresses, phone number.

  • Order details: Product purchases, payment confirmation.

  • Account data: Login credentials and security information.

  • Customer service interactions: Messages and support requests.

Some services may require this information. Declining to provide it may limit your access to features.

Information Collected Automatically (Usage Data)

We use cookies and similar technologies to collect:

  • IP address and geolocation

  • Browser and device information

  • Page views, time spent, and navigation data

Information from Third Parties

We may receive data from:

  • Shopify and other e-commerce providers

  • Payment processors

  • Marketing and fulfilment partners

How We Use Your Information

We use your information for:

  • Order fulfilment and account management

  • Shipping, returns, and customer support

  • Marketing and promotional activities (emails, ads, offers)

  • Security and fraud prevention

  • Service improvements and analytics

If you're in the EEA, the legal basis for processing includes contractual necessity, legal obligations, and legitimate interests under Art. 6 (1)(f) GDPR.

Cookies

We use cookies to:

  • Remember your preferences

  • Track user behaviour for analytics

  • Deliver targeted advertising

You can manage cookie preferences via your browser. See Shopify’s cookie policy for more:
https://www.shopify.com/legal/cookies

Blocking cookies may affect your experience on our Site.

Sharing Your Personal Information

We may disclose your data to:

  • Service providers (e.g., hosting, analytics, fulfilment, customer support)

  • Marketing partners (with your consent)

  • Shopify and payment processors

  • Authorities when required by law

  • Corporate affiliates or during a business transaction

We do not sell or share your personal data without your consent.

Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect their data. If you believe your child has submitted information, please contact us.

Security & Data Retention

We implement reasonable safeguards to protect your data but cannot guarantee absolute security. Retention depends on:

  • Account activity

  • Legal obligations

  • Dispute resolution and enforcement needs

Your Rights (GDPR, UK GDPR & CCPA where applicable)

Depending on your location, you may have the right to:

  • Access your data

  • Correct inaccurate info

  • Delete personal information

  • Restrict processing

  • Withdraw consent

  • Port your data

  • Appeal processing decisions

  • Manage marketing preferences (unsubscribe from emails)

To exercise your rights, contact us using the details below. We may ask for identity verification.

Complaints

If you believe your data rights have been violated, contact us first. You also have the right to lodge a complaint with your local data protection authority (e.g., ICO in the UK or relevant EEA body).

International Users

We may transfer, store, and process your data outside your country. By using our Services, you acknowledge and consent to this.

Contact Information

Business Name: Atmoze (Belladio B.V.)
Website: https://www.atmoze.com
Address: Korhoenderveld 91, 5431HC Cuijk, The Netherlands
Email: support@atmoze.com
Phone: +31680227638
Contact Page: Our contact page
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)
We do our best to respond to all emails within 1–2 business days.